Responsibilities:

• Quality Checking: Verify completed orders are done according to job specifications including paper, colors, quantity, size, consistency, etc.
• Assist customers in person, on phone, or via email.
• Estimate jobs using proprietary software and transferring pricing to Quickbooks.
• Invoice jobs using Quickbooks.
• Order management.
• Filing.
• Acknowledge and appropriately greet and assist every customer in a timely manner.
• Process customer orders in a courteous, efficient and timely manner.
• Organize workflow to meet customer deadlines.
• Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.

Requirements:

• 2+ years of work experience
• Printing experience, bilingual (English/Spanish), and Quickbooks experience is advantageous, but not required
• Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems
• Basic math skills including addition, subtraction, multiplication, division, and converting fractions into decimals and vice-versa. Ability to solve ratios and proportions from job ticket, read and calculate weight measurements
• Must have excellent interpersonal communication skills
• Ability to work in a team and also independently
• Must be honest, reliable, and dependable
• Must be computer literate and not afraid to learn new systems
• Must be able to sit and stand for prolonged periods of time
• Must be able to lift and move 50 pounds
• Handle multiple tasks simultaneously and prioritize them
• Work under conditions caused by deadlines and meet deadlines
• Follow instructions, both verbal and written
• Check work and assume responsibility for accuracy and quality before passing the job on to the next step
• Ability to identify and meet customers’ needs and requirements.
• Must be hardworking, a self-starter and a problem solver.
• Ability to move freely throughout the building to gather information, materials and authorizations.

A successful background check and illegal drug screen is a condition of employment.